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Florissant City Council Considers Online Citizen Request Tracking System

The request system will allow citizens to see and get results in 3-7 business days.

This time next year when a Florissant resident has a concern about potholes, tree limbs or other matters, there might be a simple solution as to how its handled by the City of Florissant.

The city’s administration as well as City Council are reviewing the possibility of a citizen request tracking system.

Proposed by Ward 6 Councilman Pat Stinnett, the system would allow for residents to submit a concern or problem and then be able to track the request through an online system. For those who aren’t computer savvy, Stinnett said that eventually there will be a phone system established similarly.

“We’re hoping to take this system and provide a much more focused outlook for citizens,” Stinnett said. “There’s a lot of support for a system of this type.”

During the council’s last work session earlier this month, three vendors presented their software to the council for its consideration.

City Clerk Karen Goodwin said the online program would be a part of the 2013 budget, and if approved, bids would go out for the system toward the end of the year.

Stinnett said that city employees are also weighing in on the proposal to be able to see what else could be implemented with the system.

Another positive of the request program would be the ability for city councilors to track the incidents of their ward and the city overall.

Stinnett said the hope would be that on an annual basis, the council reviews what incidents were the most requested and to see what could possibly be done to better resolve those issues. In addition, he said that it could save money in the long run and the program would end up paying for itself.

Residents shouldn’t expect to see this in early 2013, though. After accepting a bid and getting the system in place, Stinnett said that it would be released on a small basis to examine the program and any of its kinks before opening it up to the entire city.

Susan Geerling September 27, 2012 at 05:16 PM
I think this is a wonderful idea!
Suzy Quinto September 27, 2012 at 08:04 PM
Oh my God! This would be great. I have complained about 225 Derhake's backyard on March 20, have been told they were taken to court in August, and still almost 7 months later, nothing has been done. I have given up on trying to get anything done. The owners of the house at 225 Derhake are laughing at Florissant because they have been written up several times and nothing ever gets done by Florissant. it is a shame because everyone tries to keep their property looking nice except for this house. I guess if Florissant isn't going to do anything about, we as neighbors have to learn to live with the trash.
Aja J. Junior (Editor) September 27, 2012 at 10:54 PM
Suzy: I definitely this system would be of help as citizens can track their requests to see where they are in the process and which department has hold of it. Plus, it's supposed to be turned around in 10 business days with a response. So, it'll be interesting to see it put in action.

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