North County Woman Steals Insurance Customers Security

A local insurance broker has made of business of questionable business practices that may have a number of customers without insurance.

St. Louis County police arrested VMG insurance owner Wendi Glass last week for fraud and forgery. Glass has been said to provide insurance to a number of customers, while her license has been revoked.

In May, the Missouri Department of Insurance sent an alert that the license for Glass and VMG Insurance Company, 12777 New Halls Ferry Rd., had been revoked since September 2011, but she continued to sell insurance illegally to people in Florissant and St. Louis County.

"We strongly encourage consumers who did business with Ms. Glass or VMG to do some research and find out whether they actually have insurance coverage," Insurance Department Director John M. Huff said in a news release. "The worst-case scenario is that consumers don't learn they're uninsured until after they have a claim."

According to St. Louis Better Business Bureau investigator Bill Smith, the agency has received eight complaints regarding VMG in the past three years, including four this year. The insurance company has a F grade from the BBB.

Smith said a number of the complaints were similar in that people had paid for insurance and later found out that they had no insurance policy or coverage.

Allonna Scott, of North St. Louis County, worked with Glass and VMG for her homeowner’s insurance policy last year. Scott said that when she didn’t receive a copy of her policy that she became leery and suspicious of the situation.

Scott said that for almost a year, she worked to get a copy of her policy from Glass, and upon a number of unsuccessful attempts, she called her lender to get a copy. After receiving a certificate for the insurance from her lender, Scott called the insurance company listed on the certificate to find that she didn’t have insurance.

Scott said that after threatening legal action to Glass, she received a refund of the money for her insurance policy, but she still remains problems from not having insurance. After the hailstorm from this past spring, Scott was unable to file a claim to get the damage repaired to her home due to her lack of insurance.

“My property couldn’t be repaired due to her negligence and fraud,” she said.

Besides Glass’ most recent charges, she and her company have been sued at least three times in the past five years for instances of breach of contract, according to Casenet.

Scott said that she’s still considering possible legal action, but she’s learned quite a bit from this experience that she wants others to know.

“For any type of business, check the people’s credentials,” she said. “Make sure they are certified to do the business they are conducting.” 

Have you had dealings with Wendi Glass or VMG Insurance? Tell us below in the comments section.